I take pride in my work and always strive to create the best product possible for each of my clients. Here are a few notes about how I operate to ensure that those I work with can walk away completely satisfied. Guest lists: Guest lists must be typed and complete with full addresses; please send them in an Excel spreadsheet to avoid computer formatting issues. Please be sure to include appropriate professional and social titles (such as Doctor, Father, Sr. or Jr., Miss, Honorable) and confirm your guests' information before submitting your list for calligraphy.
Envelope etiquette: Formal weddings generally call for formal envelope etiquette, but it's up to you to determine exactly what you want - we will discuss your preferences and I will tailor your envelopes to your tastes!
Extra stationery requirement: Calligraphy is a fine art, created by a fallible human on temperamental paper with fickle pen and ink... there are always casualties! Additionally, clients often have last-minute changes or additions to their guest lists. Please be sure to include 15-20% extra for ALL stationery (envelopes, place cards, response cards, menus, invitations, etc) to so we're not caught off guard by unexpected occurrences.
Turnaround times: In general, turnaround times depend upon the job itself. For envelopes, a good rule of thumb is 5 business days per 100 envelopes. A more accurate estimate is determined when we have discussed the details of your project, but be sure to build in extra time if we are not local to each other and have to mail stationery. Price estimates: When I give an estimate to a client, I detail the price breakdown to the best of my ability at that time, based on the information we have discussed. There are sometimes changes made to a job during the process (such as item quantity, color changes, or accents added), so at the completion of the job I will give a final price due based on the work that was actually required.
Payment: A 50% non-refundable deposit of the total estimate is due upon booking me, to hold your place on my calendar and to cover supply costs. The remainder of the balance will be due upon completion of the job (*see above for estimate policy). For payment I accept postal or bank money orders, personal checks (with a $35 returned check fee for insufficient funds), and electronic transfers through PayPal and Square. I may accept cash for small job payments, at my discretion.
Rush orders: Rush orders will be taken at my discretion and incur a 50% rush fee. Same Day / 24 Hour orders: Same day/24-hour turnaround orders will be taken at my discretion and incur a 100% fee.
Cancellation / Kill fee: If you choose to cancel a job after the deposit has been placed, I keep the deposit to cover my time and expense.
Postage: Unless we come to another arrangement, the client is responsible to provide postage stamps for their envelopes. Remember that response cards within wedding invitations are typically pre-stamped for the guests' convenience.
Custom Wax Sealing Stamps: If a client wants a custom-made wax sealing stamp (i.e., non-stock), it is their full responsibility to obtain it. The quality of custom stamps depends on the resolution and quality of the original image, and I am not responsible for a stamp that does not impress well. If a custom stamp is included in the job, I will obtain client approval of the impression before sealing the envelopes.
Errors and Proof Policy: In order to avoid errors and miscommunication, my policy is to have a minimum of 2 rounds of proof/evaluation before I sit down to work on the final project, so the client can review important details of the job (such as script, color, spelling, and design/layout). It is the client's duty to double check all information before giving it to me; I cannot be held responsible for errors in submitted information (wrong addresses, names mispelled, venue name, date, et cetera). If I see something that looks amiss or have any questions, I will always ask!
If I make a mistake in producing your items/fulfilling our contract, I will do my utmost to resolve the situation to your satisfaction and respectfully request that you refrain from sharing/publishing any negative comments or reviews until we've had a chance to discuss and attempt resolution for the situation.
I reserve the right to accept or decline any bookings at my discretion.